الشروط والأحكامTerms & Conditions

1About ALLNEST

Welcome to ALLNEST.

ALLNEST is a digital platform that allows users to discover, compare, book, and communicate about accommodations, units, properties, and related services.

The platform also allows hosts and unit owners to list and manage their units and receive bookings through the platform.

The website, application, services, features, and related systems are collectively referred to as the "Platform".

These Terms govern the relationship between the user and ALLNEST when using the Platform or any of its services.

2Acceptance of the Terms

By using ALLNEST, creating an account, making a booking, listing a unit, or using any of the Platform's services, you acknowledge that you have read and understood these Terms and agree to be bound by them and by their associated policies.

If you do not agree to any of these Terms, you must stop using the Platform.

Additional terms may apply to certain services, bookings, or offers, and will be shown to the user before completing the relevant transaction, where applicable.

3The Nature of ALLNEST's Role

ALLNEST operates as a technology platform that connects guests with hosts and unit owners.

Listing a unit on the Platform does not mean that ALLNEST owns the property or unit, or that it is providing the accommodation service on behalf of the host, unless expressly stated otherwise.

The host is responsible for the accuracy of information relating to their unit, its availability and validity, and its compliance with applicable requirements, licenses, and regulations.

ALLNEST manages the services and operations that fall within the scope of the Platform according to the nature of the service provided to the user.

4Eligibility to Use the Platform

The user must be legally competent to use the services and enter into related agreements, and must be at least eighteen (18) years of age. Individuals under this age may not use the Platform or create an account on it except under the supervision of a legally responsible guardian.

The user acknowledges that the information they provide to ALLNEST is accurate, complete, and up to date.

It is not permitted to use another person's account, or to create accounts for the purpose of circumventing the Platform's systems, offers, or account restrictions.

ALLNEST reserves the right to request additional information to verify an account or transaction when necessary for operational, security, or regulatory reasons.

5User Account

The user is responsible for safeguarding their account login credentials and for not sharing them with others.

The user must notify ALLNEST immediately upon suspecting any unauthorized use of their account.

The user is responsible for activities carried out through their account to the extent permitted by law, unless unauthorized use beyond their control is established.

ALLNEST has the right to suspend or restrict an account where there are indications of fraud, misuse, or a violation of these Terms or regulatory requirements.

The user may also request to close their account at any time through the available communication channels, subject to settling any outstanding bookings or financial dues before the closure is completed.

6Bookings

When selecting a unit or service through ALLNEST, the essential information relating to the booking is shown to the user before completing the transaction.

Depending on the nature of the booking, this includes the price, stay dates, cancellation policy, any additional fees or requirements, and the relevant host terms.

A booking becomes confirmed according to the Platform's approved booking mechanism, and after the booking and payment requirements specified for it have been met.

Completing a booking constitutes the guest's acceptance of the terms specific to that booking, in addition to these general Terms.

7Prices and Fees

ALLNEST is committed to displaying prices and financial information relating to a booking clearly and comprehensively before the booking is completed, including the total amount due and the payment and fulfillment arrangements, in accordance with the e-commerce regulations applicable in the Kingdom of Saudi Arabia.

The final price shown to the user before completing a booking will be inclusive of value-added tax (VAT) and any other mandatory fees charged by the Platform, without adding undisclosed amounts at checkout.

The price may vary depending on the stay dates, number of guests, unit, applicable offers, and fees.

Any fees, taxes, or additional amounts applicable to the booking are clarified to the required extent before the transaction is completed.

Where a host independently charges fees under the booking terms, these must be clearly disclosed to the user before the booking is completed.

8Payment

Payments are made through the payment methods available and approved on the Platform, or through its associated payment service providers.

The user agrees to provide the information necessary to complete the payment transaction.

A payment transaction may be declined or suspended where there is suspicion of fraud, unauthorized use of a payment method, or a breach of the requirements of the payment provider or ALLNEST.

ALLNEST is not liable for failures arising entirely from systems outside its control, while remaining committed to addressing the effects of the transaction as required by the circumstances and applicable regulations and policies.

9Cancellation, Modification, and Refund Policy

Cancellation and modification policies vary from one booking to another depending on the terms set by the host or the nature of the offer, and the booking policy is shown to the user before the booking is completed.

Some bookings may be cancellable with a full or partial refund, while others may be non-refundable, depending on the policy set for that booking.

Cancellation and refund policies vary by host, unit, and offer. It is the guest's responsibility to review and verify the cancellation policy applicable to a booking carefully before completing it. Completing a booking constitutes the guest's acknowledgment that they have reviewed and agreed to that policy, and the guest may not later object on the basis of not having been aware of it.

Where a cancellation occurs, the refund amount is calculated according to the applicable booking policy and the fees disclosed to the user, and amounts due for refund are processed within a reasonable period and in accordance with applicable regulations.

A user may not treat the policy of one booking as applicable to another booking unless expressly stated.

Given the nature of accommodation services tied to specific dates, unit bookings may be exempt from the right of withdrawal available for certain e-commerce transactions, to the extent provided by applicable regulations; the cancellation policy specific to each booking applies instead.

10Cancellation of a Booking by the Host

If a host cancels a confirmed booking, or is unable to provide the unit at the agreed time, ALLNEST may take appropriate action depending on the circumstances of the case.

This may include assisting the guest in finding an alternative, or processing the amount due for a refund according to the circumstances and applicable policies.

Providing an alternative does not obligate ALLNEST to provide a similar unit unless this is part of a published service or policy of the Platform.

11Discrepancy Between the Unit and Its Listing

The host is required to ensure that the information, photos, and specifications published about a unit are accurate and not misleading.

If there is a material discrepancy between the booked unit and the information displayed on the Platform, the guest may contact ALLNEST and file a report through the designated mechanism.

ALLNEST reviews the report based on the information and documentation available, the nature of the case, and the policies applicable to the booking.

Appropriate handling may include correction, compensation, a refund, or assistance in finding an alternative solution, depending on the case.

12Guest Responsibilities

The guest agrees to:

• Use the unit for its intended purpose.
• Comply with the permitted number of guests.
• Maintain the unit and its contents.
• Follow the host's instructions regarding check-in and check-out.
• Not use the unit for any activity that violates applicable regulations.
• Not cause disturbance or intentional damage.
• Not allow unauthorized persons to use the unit where the booking terms prohibit this.
• Notify the host or ALLNEST of any material issue relating to the booking as soon as possible.

13Host Responsibilities

The host is required to provide accurate and up-to-date information about the unit.

The host must ensure the unit is fit for use in accordance with the nature of the advertised service.

The host must also maintain the standard of cleanliness, safety, and essential services that were advertised.

The host is responsible for obtaining any licenses and permits required to carry out the activity or rent out the unit where legally required.

The host must not publish misleading information, images, or offers, and must not engage in any conduct that violates applicable regulations.

14Communication Between Guest and Host

ALLNEST may provide communication tools between the guest and host to facilitate the booking and delivery of the service.

The available communication tools must be used respectfully and lawfully, and must not be used to send abusive, fraudulent, or unauthorized promotional content.

ALLNEST may take appropriate action where the communication tools are misused or used in a manner that violates these Terms.

15Damages and Claims

If a guest causes damage to a unit or its contents, they may be liable for the value of the damage in accordance with applicable regulations and available evidence.

Conversely, the host is responsible for issues or damages arising from the condition of the unit or the failure to provide advertised services, where their liability is established.

ALLNEST may request the documents or evidence necessary to assess any claim before taking appropriate action.

16Complaints and Support

Users may submit a complaint or request support through the channels provided by ALLNEST.

Reports should preferably be submitted as soon as possible after the issue arises, so that ALLNEST can verify and address them.

ALLNEST is committed to handling a complaint and responding to the user within three (3) business days of receiving it, unless the nature of the complaint requires additional time for verification, in which case the user will be informed of this and of the expected timeframe.

ALLNEST may request photos, documents, or additional information to understand the situation.

This does not affect any statutory right available to the user.

17Ratings and Reviews

Users may share their ratings and experiences after using a service or completing a booking, in accordance with the features available on the Platform.

Reviews must be based on a genuine experience and must not include misleading information, defamation, abuse, threats, or a violation of others' privacy.

Using reviews to manipulate the reputation of a host, guest, or unit is prohibited.

ALLNEST has the right to review content that violates these standards and take appropriate action, including removing content or restricting an account where a violation exists.

18User-Generated Content

ALLNEST may allow users and hosts to upload photos, text, reviews, or other content.

The user acknowledges that they have the right to use the content they upload and that it does not infringe the rights of any other party.

The user grants ALLNEST a license to the extent necessary to host and display the content and to operate and promote its services through the Platform, in accordance with the service settings.

This does not grant ALLNEST ownership of the user's personal content.

19Prohibited Uses

Use of the Platform is prohibited in any of the following cases:

• Using the Platform for any unlawful purpose.
• Impersonating another person or entity.
• Providing forged or misleading data or documents.
• Creating fake bookings or misusing offers or discounts.
• Attempting to hack the Platform or disrupt its systems.
• Introducing malicious software or code that threatens the Platform's security.
• Collecting users' data without authorization.
• Using the Platform to send fraudulent or unauthorized promotional messages.
• Reselling or commercially exploiting the Platform's services without authorization.
• Using the Platform in a manner that affects the rights of other users or the integrity of the Platform.

20Intellectual Property

The intellectual property rights relating to the ALLNEST platform and its associated trademarks, logos, designs, software, interfaces, text, and content belong to ALLNEST or its licensors.

No part of the Platform may be copied, modified, distributed, republished, or exploited without prior authorization or beyond the limits permitted by law.

These Terms do not grant the user any ownership right in ALLNEST's trademark, software, or designs.

21Privacy and Data Protection

Personal data is processed in accordance with ALLNEST's Privacy Notice, and in compliance with the Personal Data Protection Law and its implementing regulations in the Kingdom of Saudi Arabia.

The user should review the Privacy Notice to understand how their data is collected, used, and shared, and their rights in relation to it.

The Privacy Notice is an integral part of the experience of using the Platform and does not limit the rights granted to the data owner under applicable regulations.

22Account Suspension and Termination

ALLNEST may suspend, restrict, or terminate an account, or cancel certain transactions, where there is a legitimate reason, such as:

• Violation of the terms of use.
• Fraud or suspected fraud.
• Providing inaccurate data.
• Misuse of the Platform.
• Harming other users.
• Breach of payment or security requirements.
• The existence of regulatory requirements necessitating such action.

A user may also terminate their account as described in Section 5 (User Account) above.

Termination of an account by either party does not affect rights or obligations that arose before the termination.

23Technical Services and Systems

ALLNEST continuously works to develop the Platform and improve its stability and security.

Some services may be temporarily interrupted due to maintenance, updates, failures, or circumstances beyond ALLNEST's control.

ALLNEST does not guarantee that the Platform will be available without interruption at all times.

24Limitation of ALLNEST's Liability

These Terms are not intended to exclude or limit any liability that cannot be excluded or limited under the regulations applicable in the Kingdom of Saudi Arabia.

For matters falling outside the scope of the services provided directly by ALLNEST, liability rests with the party responsible for them under the applicable regulations, contract, or terms.

ALLNEST is not considered an owning party of a unit merely by virtue of it being listed on the Platform.

25Force Majeure

ALLNEST is not liable for any delay or inability to perform an obligation that falls outside the Platform's reasonable control as a result of exceptional or force majeure circumstances, such as natural disasters, government decisions, widespread disruption of services or infrastructure, or events that could not reasonably have been foreseen or prevented.

Bookings affected by such circumstances are handled according to the case, the applicable policies, and the rights established by law.

26Modification of Services and Terms

ALLNEST reserves the right to develop its services, modify the Platform's features, or update these Terms as needed.

Where material changes are made to the Terms, the updated version will be published along with the date of the last update.

A modification does not affect rights and obligations that arose before the effective date of the modification, except to the extent permitted or required by law.

Continued use of the Platform after the modifications take effect constitutes acceptance of the updated Terms.

27Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the regulations applicable in the Kingdom of Saudi Arabia.

In the event of a dispute, the parties shall first seek an amicable resolution through ALLNEST's channels.

If an amicable resolution cannot be reached, the competent judicial authority in the Kingdom of Saudi Arabia shall have jurisdiction over the dispute in accordance with applicable rules of jurisdiction, without prejudice to any statutory consumer rights that cannot be waived by agreement.

28Language of the Terms

The Arabic version of these Terms is the authoritative and binding version. Where a translated version is made available in another language for the user's convenience, the Arabic version shall prevail and govern in the event of any conflict or difference in meaning.

29Contacting ALLNEST

For inquiries, complaints, or support requests relating to the Platform, you may contact us at:

info@allnest.biz

ALLNEST may provide additional communication channels through the application or website, depending on the service available.

30Precedence of Special Terms and Policies

Where special terms apply to a particular booking or service and are shown to the user before the transaction is completed, they apply to that booking to the extent they do not conflict with applicable regulations or these general Terms.

Where there is a conflict between these Terms and special terms applicable to a particular booking, the special terms shall govern the matter relating to that booking.